Last updated: 28 January 2026
Antichi Decori Ltd is committed to delivering high‑quality services, products, and training. We aim to handle all complaints fairly, promptly, and transparently. This Complaints Policy explains how you can raise a concern and how we will respond.
1. Purpose of This Policy
This policy ensures that:
- Customers can raise concerns easily
- Complaints are handled professionally and consistently
- Issues are resolved as quickly as possible
- Feedback is used to improve our services, products, and training
2. What You Can Complain About
You may submit a complaint regarding:
- Venetian plaster or decorative finish services
- Valpaint product orders, deliveries, or quality
- Training courses or booking issues
- Customer service interactions
- Website information or communication errors
We take all complaints seriously, whether large or small.
3. How to Make a Complaint
You can submit a complaint using any of the following methods:
Email: shop@antichidecori.co.uk Phone: 078210658650 Post: Antichi Decori Ltd, Bristol, United Kingdom
Please include:
- Your name and contact details
- A clear description of the issue
- Any relevant order numbers, dates, or photos
- What outcome you are seeking (if applicable)
Providing full details helps us resolve your complaint more efficiently.
4. How We Handle Complaints
Step 1 — Acknowledgement
We will acknowledge your complaint within 3 business days.
Step 2 — Investigation
We will review all relevant information, which may include:
- Order records
- Communication history
- Photos or evidence provided
- Internal staff reports
Step 3 — Response
We aim to provide a full written response within 10 business days. If more time is needed, we will inform you and explain why.
Step 4 — Resolution
Where appropriate, resolutions may include:
- Replacement of products
- Refunds (in line with our Returns Policy)
- Re‑delivery or correction of services
- Alternative solutions agreed with you
5. If You Are Not Satisfied
If you are unhappy with the outcome, you may request that your complaint be reviewed by a senior member of Antichi Decori Ltd. We will reassess the matter and provide a final response.
6. Complaints About Training Courses
Training‑related complaints may involve:
- Course content
- Trainer conduct
- Facilities or equipment
- Booking or payment issues
These will be handled in accordance with this policy, with additional review by the training coordinator if required.
7. Complaints About Valpaint Products
For product‑related complaints, we may request:
- Photos of the issue
- Batch numbers
- Storage details
- Application method information
This helps us determine whether the issue relates to manufacturing, handling, or application.
8. Confidentiality
All complaints are handled confidentially. Your personal information will be processed in accordance with our Privacy Policy.
9. Continuous Improvement
We review complaint patterns regularly to improve:
- Customer service
- Product handling
- Training delivery
- Website information
- Operational processes
Your feedback helps us maintain high standards.
10. Contact Details
Antichi Decori Ltd Email: shop@antichidecori.co.uk Phone: 078210658650 Location: Bristol, United Kingdom